Privacy Policy

Effective Date: July 15, 2025
Business Name: SmartPOS Solutions LLC
Website: www.smartposexperts.com

This Privacy Policy describes how SmartPOS Solutions LLC ("SmartPOS," "we," "our," or "us") collects, uses, stores, and shares information when you visit our website or interact with our services. We are committed to protecting your privacy and handling your information responsibly and transparently.

1. Information We Collect
We may collect the following types of personal and non-personal information:

a. Information You Provide Voluntarily:

• Name, email, phone number, business name

• Billing and shipping address

• Information provided through forms (e.g., Get a Quote, Contact Us)

• Payment details when purchasing products or services

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b. Information Collected Automatically:

• IP address and browser type

• Device and operating system

• Pages viewed, time spent, and clicks (via cookies or analytics tools)

• Traffic sources and session data

2. How We Use Your Information
We use your data for the following purposes:

• To fulfill product orders and provide services

• To respond to customer inquiries and support requests

• To send order confirmations, shipping updates, and invoices

• To improve our website’s content, usability, and performance

• To customize your experience based on preferences

• To send occasional emails about new products, offers, or updates (you can opt out anytime)

• To assist in setting up payment processing services

• Generate aggregated business insights and trend reports (without sharing personally identifiable information)

3. Sharing Your Information
We do not sell your personal information. We may share your data with:

• Trusted third-party service providers (e.g., payment processors, shipping carriers, CRM tools)

• Software and hardware providers if needed for setup or integration (e.g., RMH, Aldelo, or Azure services)

• Government or legal authorities if required by law or to protect our business

• AI services or analytics tools that help us improve user experience

All third-party vendors are required to protect your data and use it only for the services we contract them for.

4. Cookies and Tracking Technologies
We use cookies and similar technologies to:

• Remember your preferences

• Track site usage and visitor behavior (e.g., via Google Analytics, Wix analytics)

• Improve content relevance and performance

You can manage or disable cookies through your browser settings. For full details, please review our Cookie Policy.

5. Data Storage and Security
We take appropriate steps to protect your information, including:

• SSL encryption

• Secure servers

• Limited access by authorized personnel only

Data collected through our reporting tools or AI dashboards (e.g., Power BI, Azure) is stored securely and access-controlled.

6. Your Rights and Choices
As a user, you have the right to:

• Access, update, or delete your personal information

• Request that we stop sending you marketing emails

• Withdraw consent where applicable

• Request a copy of your stored data

To exercise any of these rights, email us at info@smartposexperts.com.

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7. Children’s Privacy
Our site and services are not intended for users under the age of 13. We do not knowingly collect personal information from children.

8. Links to Third-Party Sites
Our website may link to external websites (e.g., payment processors, hardware manufacturers). We are not responsible for the privacy practices of those sites. Please review their privacy policies before sharing personal information.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technological, or business changes. The latest version will always be posted here, with the effective date at the top.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:

SmartPOS Solutions LLC

Email: info@smartpossolution.com

Phone: (470) 736-8980

Website: www.smartposexperts.com