Terms & Conditions
Terms and Conditions
Effective Date: July 15, 2025
Business Name: SmartPOS Solutions LLC
Website: www.smartposexperts.com
Please read these Terms and Conditions carefully before using our website or purchasing any products or services. By accessing or using our site, you agree to be bound by the terms below. If you do not agree, please do not use our site or services.
By accessing or using our website and services, you agree to be bound by these Terms.
1. Business Overview
SmartPOS Solutions LLC (“SmartPOS,” “we,” “our,” or “us”) provides point-of-sale (POS) hardware, software, AI-powered tools, payment processing setup, and technical support to retail businesses across the United States. Our offerings include product sales, service packages, subscriptions, and consulting.
2. Products and Services
We sell POS hardware (e.g., touchscreen monitors, receipt printers, barcode scanners), POS software (e.g., RMH, Aldelo), and accessories through our website and partner marketplaces. We also offer software installation, training, cloud-based reporting dashboards, and AI voice/chat assistants tailored to small- and medium-sized retail stores.
3. Software Licensing
SmartPOS Solutions LLC does not develop or own the third-party POS software we support. All software licenses are subject to the end-user license agreements (EULAs) of their respective owners (e.g., RMH, Aldelo). Customers are responsible for reading, accepting, and complying with those agreements. We are not liable for any changes, updates, or limitations imposed by third-party software providers.
4. AI-Powered Services
AI tools provided by SmartPOS (voice agents, chatbots, dashboards, and assistants) are designed to assist with business intelligence, automation, and customer interaction. These services are informational in nature and should not be relied upon for legal, accounting, or critical decision-making without human oversight. SmartPOS is not responsible for the output, interpretation, or actions taken based on AI-generated data.
5. Payment Processing Setup
We assist clients in connecting with third-party payment processors. SmartPOS Solutions is not a payment processor and does not guarantee approval, rates, or uptime of third-party services. By using our services, you acknowledge that:
You are entering a separate agreement with the payment processor.
SmartPOS may receive a commission or residual payment based on your transaction volume. We are not liable for service interruptions, disputes, or losses related to third-party processing.
6. Data Ownership & Privacy
All data collected through your POS system, including sales, customer info, and reports, remains your property. Our cloud dashboards and reporting tools only access this data to provide services. We never sell or share your data with third parties without your consent. We may
For more information, please review our Privacy Policy.
7. Hardware Warranty and Returns
All new hardware comes with a manufacturer’s warranty, typically 1 year unless otherwise specified.
Refurbished items may come with limited warranties.
Returns are accepted within 14 days of delivery if the item is unopened and in original packaging.
A 15% restocking fee may apply. Return shipping is the customer’s responsibility unless the product is defective or an error was made on our end.
To request a return, contact info@smartposexperts.com with your order number and reason for return.
8. Shipping and Delivery
We offer free shipping on most items within the continental United States. Estimated delivery times are provided at checkout. We are not responsible for delays caused by shipping carriers, weather events, or incorrect address information.
9. Installation & Support
Installation services include hardware and software setup and basic training, either remotely or on-site (as agreed). Ongoing support covers system issues related to hardware purchased from us or supported software. Support for third-party systems not purchased through SmartPOS may incur additional fees.
10. Limitation of Liability
To the fullest extent permitted by law, SmartPOS Solutions LLC shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or inability to use our products or services. Our total liability for any claim shall not exceed the amount you paid for the specific product or service in question.
11. Intellectual Property
All content on this website (text, graphics, logos, icons, etc.) is the property of SmartPOS Solutions LLC or its content providers and is protected by U.S. and international copyright laws. You may not copy, reproduce, or reuse any content without our express written permission.
12. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting. Continued use of the site or our services after changes indicates your acceptance of the revised terms.
13. Governing Law
These Terms are governed by the laws of the State of Georgia, United States. Any legal action arising from your use of our services will be filed in the appropriate court located in Georgia.
14. Contact Us
For questions about these Terms, your order, or our services, contact:
SmartPOS Solutions LLC
Email: info@smartpossolution.com
Phone: (470) 736-8980
Website: www.smartposexperts.com